Politique de remboursement
If you are not satisfied with your purchase, you may return your unworn jewelry by mail within 14 days of your original receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in their original packaging. You’ll also need the receipt or proof of purchase. Please note that we do not refund the original shipping cost.
Return shipping and handling charges are the responsibility of the customer. We suggest using a tracked shipping method as we cannot be held liable for lost items.
In the event of a special offer or sale, absolutely no price adjustments will be issued for previously purchased merchandise. We reserve the right to deny unreasonable exchange requests.
FINAL SALES
• Due to hygienic reasons all earrings and ear cuffs are a final sale.
• All customized jewelry is a final sale.
• Sale items are a final sale.
• Items purchased during a sale are a final sale.
To start a return, you can contact us at support@doobloon.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@doobloon.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@doobloon.com.